Why can't I download an eBook to my Kindle using wireless?
In a recent change to eBook titles, certain publishers' titles are not available for wireless delivery to Kindles and devices running the Kindle app.
If you are receiving an error message that an eBook is not available wirelessly, you will need to download and transfer the eBook to your Kindle via USB cable.
For Kindles, you will select transfer via USB port and download the file to your computer. Check the Desktop or this folder (My Documents>Downloads) for the file.
Connect your Kindle to your computer with the USB cable. Your Kindle will appear under My Computer/Computer for Windows users and on the Desktop for Mac users.
Open the Kindle and the Documents folder. Drag and drop the e-book file from your computer to your Kindle's Documents folder.
Please contact us if these instructions do not resolve the issue.
NOTE: The above instructions are not applicable to the Kindle App (for iPhone, iPad, Android and other devices). The Kindle App will not allow access to certain publishers' titles.