I am receiving a message that my library card number is incorrect when I try to access the library's databases.
I use the library databases from home to do research, but now I cannot use them.
Answer
Hello,
Thank you for contacting us. Your library card may have expired.
Our library policy is to have library cards expire after 3 years. This gives us an opportunity to verify and update pertinent information and extend privileges for another 3 years.
Please visit any of our library locations to extend your privileges or obtain a new library account. We require a photo ID and proof of address.
Thank you for using the library,
Reference Librarian