Does the online log in PIN expire? I am using the PIN I wrote down but cannot log in.
The online log in procedure requires my Card Number and PIN. I have both saved on my computer, but when I try to log in I get an error message saying "Login Failed. Try Again". I have re-entered the info and have tried the login many times, but it fails each time. That's why I'm wondering if either the Card Number or the PIN expires after a certain period of time?
Answer
The PIN does not change unless you change it or ask us to change it. However, your library card does expire every three years.
Library cards are current and activated for a three year period (one year if under 18 years of age). At the end of this time, the account is marked with a "privilege has expired" note. We just need to verify your information and make sure the library has your most current address, phone number, and email address.
When possible, please visit one of our library locations to renew your privilege.