I downloaded the wrong format for my eBook. What can I do?
Answer
Hello,
Once a format has been selected, it can't be changed without first returning the title and checking it back out. You can do that at any time by signing into OverDrive, navigating to your Loans shelf and choosing the "return now" option underneath the cover of the book. You will have to check the book again and it may or may not be available immediately.
Another solution is to go format-free. Here is one way to do that.
Try the Libby app. Do you have an Android device running version 5.0 or higher; an iOS device running version 9 or higher; a Mac computer; or a Windows 10 computer, tablet, or smartphone? If so, your device supports Libby, which can display OverDrive eBooks regardless of format selected.
- Search the App Store for "Libby by OverDrive," install the app, and follow the setup instructions. For computers, just go to libbyapp.com.
- Follow the prompts to find Carlsbad City Library and add your library card number and PIN.
- Return to the Libby app Home screen. Look at the very bottom for "Shelf" and tap. Your book should be there, ready to read!
If you need further help, please call the Information Desk for assistance at 442-339-2038 or 442-339-2871.
Sincerely,
Reference Librarian